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Support Center
FAQ
FAQ
Best Practices/General Use
Client Workstations
LTO Tape Hardware and Operations
Hardware
Support and Service
Remote Workflows
Remote Sync
Tutorials
Setting up and Managing Client Workstations
Configuring/Installing New Systems
How to Update/Upgrade
Drive and Data Management
Users, Groups, and Permissions
Transcoding and Rendering
Cloud
LTO Tape Hardware and Operations
Maintenance and Service
Troubleshooting
Updates and Upgrades Issues
Client Workstations Issues
Hardware Issues
Network and Connectivity Issues
Drives and Data Management
Users, Permissions, and Group Issues
LTO Tape Hardware and Operations Issues
Transcoding and Rendering Issues
Service and Support Issues
Remote Sync
Release Notes
Manual
Platform Spaces
Asset Management and Search
Storage Groups
LTO Tape Systems
Hardware
PCI Cards
Hard Drives
Thunderbolt
Power
MediaHub
Sync
NextFrame
FAQ
Common questions and answers on General Best Practices, Client Workstations, LTO Operations, Hardware, and Service and Support.
What Software Suites do I own?
Best Practices/General Use
My MediaHub is prompting me to update to Windows 11. What do I do?
12/13/2021 Security Notice: Log4shell Java Exploit CVE-2021-44228 and ProMAX Platform
What is the Catalog Maintenance Task?
Common Terminology
How to Clear Metadata From Search
May I install 3rd Party Applications on my server?
What is the difference between Delete Forever and Remove from Platform options?
How do I check if my Mirrors are running?
How Long do Permission Resets take?
I see many Bonjour Errors. What do I do?
What is File Locking?
How do I adjust the time on my server?
I want to delete multiple Platform Spaces at once.
Can I install another database onto the ProMAX like Davinci Resolve?
Are there any best practices around managing permissions on my Platform Spaces?
What Ports are required for the Platform software to function on my network?
What Special Characters do I need to avoid to successfully archive my data?
Can I use Antivirus Software on my Platform Server?
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Client Workstations
Do you support OSX Monterey and M1 Pro and M1 Max?
What workstation operating systems are supported?
Can I make a Platform Space mount as the same Windows drive letter every time?
Can I auto-mount Platform Spaces?
Where can I download the Platform Client Listener Software for my workstation?
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LTO Tape Hardware and Operations
Tape Barcode Requirements
What is the difference between Backup vs. Archive?
Can I write to LTO from an external drive?
Where do I plug in my (SAS) LTO Drive?
What is the difference between Incremental and Differential Backups?
Tape Settings Screen Options
Can I delete files from tape to make more space?
What does it mean when I receive an integrity error for tape?
Where do I buy LTO tapes and what will work?
What does Null File Path mean?
Characters to Avoid for Successful Archiving
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Hardware
How do I find the BTU of my room that a server is housed in?
What is the optimal temperature and environment for a server?
I plan to move my server. What should I do?
Network Diagrams
What is a Domain Joined System vs. a Standalone?
What 10G switches are supported/recommended?
What are the heat capacities of my server?
How do I find the type of drives I have in my system?
What formats use GPU transcoding and what GPU cards work?
How to tell the difference between SAS 6G and 12G
What are expansion chassis specifications?
What are the distance limits of cabling?
What 10GbE cards/adapters are qualified for use with the Platform system?
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Support and Service
Does ProMax offer data recovery services?
When are support hours?
How to disable automatic updates
Default ProMAX Admin Password
Supported Hard Drives & SSDs
Can I still get support for my older Cache-A Pro-Cache, Power-Cache, or Prime-Cache?
How do I check what version of Platform I am currently running?
How to Open a Ticket With Support
What is the support status of ProMAX Products?
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