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  3. Best Practices/General Use

How to Clear Metadata From Search

If the search screen is producing odd results, this function will clear items out of search.

For Platform Spaces

1. Right-Click on Platform Space

2. Asset Management-->Reset Search Index

3. Check the box for Clear out Metadata from the catalog and then Reindex Platform Space.


For Tape

*Ensure that you have the tape physically available and that it works.

1. Right-Click on the Tape in the catalog

2. Select 'Clear Tape Information From Catalog'.

3. Confirm

4. Insert tape into drive

5. Force Sync the tape. https://support.promax.com/knowledge/how-do-i-force-sync