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I want to set up a new workstation. What do I do?

1. Ensure that the workstation has a supported operating system.  https://support.promax.com/knowledge/what-operating-systems

 

2. Ensure that the workstation is on the network and can communicate to the server.  A physical connection must be made and ensured first before looking into network configurations.

https://support.promax.com/knowledge/how-can-i-tell-if-my-network-connection-is-working-or-not

 

3. Check the network connection for communication with a known IP.  If your new workstation is connected to the network in similar fashion to another known working machine, then use that IP for the following document.

https://support.promax.com/knowledge/how-do-i-ping

https://support.promax.com/knowledge/how-to-adjust-ip

**If there is a switch involved, you may refer to this document below

https://support.promax.com/knowledge/how-do-i-set-up-static-ips-on-my-workstations-connected-to-a-switch

 

4. Once verified, try to access the server on the new workstation as if you were on a workstation that has done it before to download the listener.  

https://support.promax.com/knowledge/where-can-i-download-the-platform-client-listener-software-for-my-workstation

 

5. Launch the Listener and connect to the server.