1. Support Center
  2. Troubleshooting
  3. LTO Tape Hardware and Operations Issues

How do I view LTO logs?

1. Navigate to the Task Screen

2. Select Historical (All)

3. Right-click on the task in question and View Log.

4. Click Download Log.

5. Logs will look like this below example.  If this is for Promax Support, copy this into a notepad or word document to attach to ticket.

LTO logs can also be pulled from this directory as well.

C:\ProgramData\ProMAX\ProMAX Platform Sub Web Service\Archive Actions