1. Support Center
  2. Troubleshooting
  3. Users, Permissions, and Group Issues

How do I reset the StorageGroup but ensure users have permissions?

This function is to reset the permissions to the storage. **This is not a format function.

1. Notify and ensure there are no users actively on the server as this will disconnect users from all Platform Spaces

2. Navigate to the Storage Group screen.

3. Right-Click on the Storage Group -->Reset and Repair --> Reset Storage Group.

4. Checkmark the Reset Platform Spaces and proceed.  The task may take time that we cannot calculate as it is dependent on amount of files and complexity.