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FAQ
Common questions and answers on General Best Practices, Client Workstations, LTO Operations, Hardware, and Service and Support.
Best Practices/General Use
- What is File Locking?
- How do I adjust the time on my server?
- I want to delete multiple Platform Spaces at once.
- Can I install another database onto the ProMAX like Davinci Resolve?
- Are there any best practices around managing permissions on my Platform Spaces?
- What Ports are required for the Platform software to function on my network?
- What Special Characters do I need to avoid to successfully archive my data? Illegal Characters and Filenames in Platform Servers.
- Can I use Antivirus Software on my Platform Server?
- My MediaHub is prompting me to update to Windows 11. What do I do?
- 12/13/2021 Security Notice: Log4shell Java Exploit CVE-2021-44228 and ProMAX Platform
- What is the Catalog Maintenance Task?
- Common Terminology
- How to Clear Metadata From Search
- May I install 3rd Party Applications on my server?
- What is the difference between Delete Forever and Remove from Platform options?
- How do I check if my Mirrors are running?
- How Long do Permission Resets take?
- I see many Bonjour Errors. What do I do?
Client Workstations
LTO Tape Hardware and Operations
- Where do I buy LTO tapes and what will work?
- What does Null File Path mean?
- Tape Barcode Requirements
- What is the difference between Backup vs. Archive?
- Can I write to LTO from an external drive?
- Where do I plug in my (SAS) LTO Drive?
- What is the difference between Incremental and Differential Backups?
- Tape Settings Screen Options
- Can I delete files from tape to make more space?
- What does it mean when I receive an integrity error for tape?
Hardware
- What formats use GPU transcoding and what GPU cards work?
- How to tell the difference between SAS 6G and 12G
- What are expansion chassis specifications?
- What are the distance limits of cabling?
- What 10GbE cards/adapters are qualified for use with the Platform system?
- How do I find the BTU of my room that a server is housed in?
- What is the optimal temperature and environment for a server?
- I plan to move my server. What should I do?
- Network Diagrams
- What is a Domain Joined System vs. a Standalone?
- What 10G switches are supported/recommended?
- What are the heat capacities of my server?
- How do I find the type of drives I have in my system?
Support and Service
- When are support hours?
- Does ProMax offer data recovery services?
- How to disable automatic updates
- Default ProMAX Admin Password
- Supported Hard Drives & SSDs
- Can I still get support for my older Cache-A Pro-Cache, Power-Cache, or Prime-Cache?
- How do I check what version of Platform I am currently running?
- How to Open a Ticket With Support
- What is the support status of ProMAX Products?