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Tutorials
Guided tutorials on how to install, configure, update, and maintain your Platform system.
Setting up and Managing Client Workstations
- How do I uninstall Avid Collaboration
- How do I set up my Apple workstation to connect to my Platform server?
- Can I have the Listener auto-launch when I log into my PC workstation?
- How do I set up my Windows workstation to connect to my Platform server?
- How do I install Adobe Panels?
- Can I have the Listener auto-launch when I log into my Mac workstation?
- How to enable auto-mounting for your workgroup.
- How do I install Avid Collaboration and why?
- How to manually mount a space on OSX
- How do I work with Sparse Bundles in FCPX?
- How to Set DHCP Scopes
- How do I disable optimization warnings?
- How do I access my Platform Server from a remote location?
Configuring/Installing New Systems
- How to Install a new Expansion Chassis with drives.
- How do I install Teamviewer?
- I've Purchased Cloud and want to get started.
- How to Create a NIC Team
- How do I set up email notifications for Platform and/or the RAID controller?
- I want to set up a new workstation. What do I do?
- ProMAX Platform Enterprise Pre-Installation
- Mediahub Connections
- How do I connect Wifi via Windows?
- How do I enable Jumbo Frames on a server?
- How do I set Jumbo Frames on OSX?
- How do I join/rejoin my domain.
- How do I Update/Install Teamviewer for Server?
- Mediahub Quickstart Guide
- How to connect to establish connection with a Mediahub and edit workstation via router connection.
- How to Configure a NIC team on a Netgear Prosafe 10GbE switch.
- How do I set up Static IP's on my workstations connected to a switch?
How to Update/Upgrade
Drive and Data Management
- How to connect an iSCSI device.
- How to Enable and Use Snapshots
- How do I login to the Areca RAID Controller? (ArcHTTP)
- Baremetal Recovery Procedure
- What does the "Mirror" function do?
- What does the "Move" function do?
- What does the "Copy" Function do?
- How do I create and manage Platform Spaces?
- How do I use external drives with my Platform system?
- How do I log into the Areca RAID Controller? (ArcSAP)
- How do I search for illegal file paths and characters?
- How do I start and check on my syncs (v5.8)?
- How do I change the LUN of the Volume?
- How do I add new a newly formatted Storagegroup?
- How to Perform a Baremetal Backup
- How do I migrate data to a new/another server?
- How do I shrink a Volume/StorageGroup?
- My Platform Space/Storage Group size does not appear correctly.
Users, Groups, and Permissions
Transcoding and Rendering
Cloud
LTO Tape Hardware and Operations
- My tape status says suspect. What does that mean and what do I do?
- How do I perform a force sync of a tape?
- How do I import Cache-A Tar database?
- How do I continue a tape span backup that stopped?
- How to perform Differential Backups
- How do I remove Illegal Character paths?
- What is "Tape Spanning" and how do I enable it?
- How do I restore data from an LTO tape?
- How do I backup data to an LTO tape?
- How do I archive data to an LTO tape?
- LTO 101 Walkthrough
- LTO Health Test (IBM & Quantum)
- How do I export a TOC from Tape?
- How do I mount an LTFS tape outside of Platform?
- How do I format multiple tapes in a library?
- How do I know if my data made it to tape or not?
- How do I recover a tape?
- How do I turn off Thumbnail generation?
- What is MD5 Checksum and How do I enable it?
Maintenance and Service
- Shutting down a Server or MediaHub Remotely
- How do I perform memory test?
- What is important to know when moving a Platform server to another location?
- How to install Hard Drives/SSD into Drive Tray
- How do I access my MediaHub's Operating System via Mac?
- How do I Shutdown or Reboot Promax?
- How do I Create a RAID
- What is the proper shutdown and boot procedure with an expansion chassis or LTO Library.
- How do I use the Platform Recovery USB drive?
- How do I remove/install an SSD in a Mediahub?
- I have a failed SSD for the server operating system. How do I rebuild to a new drive?
- How to Create a USB recovery disk.
- How do I Restart Task Services
- How do I check server performance?