Mounting Platform Spaces

Platform Spaces are mounted on a client workstation and represent a storage mount point on the Platform Server. The mount point provides access from the workstation to the space defined on the Platform server which is located on a specific Platform Storage Group.

platform space mount point

Figure 14 - Platform Space Mount Point

On the workstation, depending on the type of operating system, the mount point will show as remote storage or network storage.

Mounting Space

Mounting the Space

Using the Platform web browser, users can mount a Platform Space a number of different ways:

mounting the space

  • Click on the “Dismounted” Status in the Platform Spaces grid.
  • Right Click on the Platform Space and select Mount

Each of these options will cause the workstation OS to make the connection and create a remote mount point on the Platform Server.

Errors when mounting Platform Spaces

Although unusual, it is possible to receive an error when mounting a Platform Space. If this happens, the operator should check the following conditions that could cause this:

Mounting Errors due to Permission

When mounting a Platform Space, if the permission in the Platform server database is inconsistent with the Platform Server itself, you can receive a permissions error.

error opening platform space

mounting network error

If this occurs, the system administrator should run a Platform Space Reset to update permissions on the Platform Space in question.

Multiple Connections with Different Users (Windows Only)

When mounting a Platform Space with a Windows Workstation, if a user has created a manual network mount to the Platform Server under a different user name than how they logged into the Platform Server, they could receive the following message:

multiple connections with different users

If this occurs, the best solution is to manually dismount all network mounts, dismount all Platform Spaces in the Platform Web Interface, log out of the workstation and log back in.

Network Path Not Found

When mounting a Platform Space if you receive the error “The network path was not found”, this is typically caused by inconsistent permissions in the Platform Server. To resolve this, have the system administrator perform a Platform Space Reset on the Platform Space in question.

Setting up Auto Mounting

The Platform supports the ability to automatically mount Platform Spaces when a user logs into the Platform Interface. This feature is particularly valuable when uses have spread out content to multiple Platform Spaces.

In order to use this feature, first the user must have enabled auto mounting in the System Administration Screens under the Platform Spaces Tab. That global option must be turned on or Platform Spaces will not automatically mount upon login.

setting up auto mounting

Next by right-clicking on a Platform Space and choosing Properties, the user can easily set options to automatically mount the Platform Space upon login. This check box should be checked for each Platform Space the user wishes to auto mount.

Force Mounting to a Drive Letter (Windows Only)

force mounting

For operators working on a Windows Operating System®, the Platform offers an additional ability to select a drive letter that will always be mapped when mounting the Platform Space. This is particularly valuable when working with some client software as file paths can be saved with the drive letter in them which can cause problems if they are not subsequently opened with the same drive letter. After choosing this option, the Platform will always mount the Platform Space with the drive letter chosen.

Dismounting Platform Spaces

If a user wishes to disconnect a mounted volume, they will simply click on the ‘Mounted’ URL in the Platform Interface. The system will then attempt to dismount the volume.

dismounting platform spaces

If for any reason, there is a problem dismounting a volume, the user can use the local operating system commands to dismount the device.

Windows Manual Dismount

windowns manual dismount

In Microsoft Windows® the operator will simply right-click on the network mount point and choose ‘Disconnect’ from the menu.

Apple Mac Manual Dismount

apple manual dismount

For the Mac, the user will locate the mounted volume in Finder or on the desktop, right-click on the volume and select ‘Eject’.