How do I know if a sync is actively running?

1. Be on the Mediahub itself on the Window's Operating System.  It is best to have a monitor, keyboard and mouse.  If you do not, then you will need to remote into the Mediahub.

No monitor access - https://support.promax.com/knowledge/how-to-access-via-rdp

2. Ensure that the Promax Remote Sync Software is open.  If the Promax Remote Sync Software is not running, the sync will not run and this software needs to be open.

Program located: "C:\Program Files (x86)\ProMAX\ProMAX Remote Server Sync\ProMaxRemoteServerSync.exe"

 

Screen Shot 2020-10-13 at 8.16.40 AM